Good customer support plays a pivotal role in improving the overall experience of your customers. To be able to sustain in today’s highly competitive business environment an omni-channel support system is highly recommended.
It’s not just about giving answers to questions, but it is keeping the promise made by your brand to them. Your customer service teams will be the face of the business and hence you need the best.
Here are some top reasons why customer service is a lot more important than new business
- Retaining existing customers is more cost effective acquiring new customer
- Customer service reflects your brand value , vision and mission
- Happy customers are your best brand ambassadors
- A satisfied customer will stay loyal to brand and comes back for more sales
Our expert customer support teams are capable of handling various off the shelf and customized platforms at ease.
- Fresh Desk
- Live Agent
- Mail Chimp
- Happy Fox
- Apple Business Chat
Get 24/7 available, cost effective, multi-skilled Managed Customer Support Virtual Assistants at Vision Global to ensure your customers get a delightful experience.
Vision Global’s Chat | Email | Phone Support Virtual Assistant Services include the following (but not limited to):
- Prompt response to customer queries with 24/7 coverage via chat/email or phone
- Constantly upgrading the knowledge base with new scenarios, questions and answers
- Quick and one stop resolution of complaints and escalations
- Robust ticketing systems for tracking and ensuring closure with in turnaround times
- Provide end to end resolution with outbound calls and emails where required
- Share dash boards and analysis of queries and complaints received for improvement of process and brand value